📄 Refund Policy – Zarash.com.pk

At ZARASH, we take pride in offering premium quality leather products. Your satisfaction is our top priority. However, if you’re not completely happy with your purchase, we’re here to help.

✅ Refund & Exchange Eligibility:

• You may request a refund or exchange within 7 days of receiving your order.
• Product must be unused, undamaged, and in original packaging.
• Refunds or exchanges are only applicable to regular-priced items (sale items are non-refundable).

❌ Non-Refundable Conditions:

• Custom-made or personalized items
• Products showing signs of wear or misuse
• Sale, clearance, or discounted items
• Orders with minor color or texture variations (as leather is a natural material)

🔄 Exchange Process:

• Email us at contact.zarashstore@gmail.com with your order number and reason for return.
• Our team will guide you through the return process.
• Once received and inspected, exchanges will be processed within 5–7 working days.

💵 Refund Process:

• Refunds will be issued via the original payment method or via bank transfer.
• Please allow 7–10 business days for the refund to reflect.

📦 Return Shipping:

• Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

For more help, contact our customer support team at +92 305 5083210.

📄 Terms of Service – Zarash.com.pk

🛍️ 1. Product Availability & Pricing

• All prices are listed in PKR (Pakistani Rupees) and are subject to change without notice.
• Product availability is not guaranteed and may be limited or discontinued at any time.

🔐 2. User Information & Privacy

• Your personal information is handled according to our [Privacy Policy].
• We use secure methods to protect your data, but we are not responsible for breaches beyond our control.

📦 3. Shipping

• We offer nationwide delivery across Pakistan.
• Orders are processed within 1-3 working days and typically delivered in 3–5 business days.
• Delivery delays may occur due to external logistics issues.

💸 4. Payments

• We accept COD (Cash on Delivery) and online payments.
• In case of payment failure or fraud suspicion, we reserve the right to cancel the order.

🔄 5. Refunds & Returns

• Refer to our full [Refund Policy] for eligibility and process.

🚫 6. Prohibited Uses

You may not use our site for:

• Any unlawful activity
• Uploading viruses or malicious code
• Harassing or defaming any individual or brand

📌 7. Intellectual Property

All content, including images, logos, and text, is the property of Zarash and cannot be used without permission.

📞 8. Contact Us

For questions, email us at contact.zarashstore@gmail.com or call us at +92 305 5083210.